Cruise Viking turns away Costco, agents grateful By Tom Stieghorst / October 30, 2017 Share 1 -- Viking Cruises has stopped doing business with shopping club Costco because it doesn't comply with Viking's policy against rebating commissions. In June, Viking adopted tighter restrictions on retailers. The policy says that "cash marketing incentives may not be offered or provided by or on behalf of travel agents to Viking guests/passengers as promotions or incentives to sell Viking products."The policy further defines cash incentives to include gift cards. Costco commonly gives cruise buyers gift cards with onboard credits that are redeemable, if not used in full, for cash back to the customer's credit account. The gift card amounts are based on a percentage of the cruise fare.Robert Huffman Jr., director of trade sales for Viking, said that Viking stopped offering its river and ocean cruises through a wholesale club on Sept. 1. "We walked away from millions of dollars of business," he told about 800 travel agents at the CruiseOne/Dream Vacations and Cruises Inc. annual conference aboard the Harmony of the Seas. "We need your support to help make that up." In an interview, Huffman confirmed that he was referring to Costco.Costco has become a force in travel retail, focusing on cruises, rental cars and vacation packages. A spokesperson couldn't be immediately reached for comment on Viking's decision.Agents at the CruiseOne conference applauded Huffman's announcement. Amy Madson, a top-selling Viking producer in Orlando for Cruises Inc., said the club's cards are tough to compete against.Madson said her clients would tell her that they would stick with her, but that their friends were buying cruises through Costco."You felt like you had to give them something, but we couldn't match what Costco was doing. Gift cards were often in the $300 range," Madson said.Most other cruise lines continue to work with Costco. Adolfo Perez, Carnival's vice president of trade sales and marketing, said Carnival stopped selling through Costco in 2012 but resumed last year. "We're new to the game. Everyone else has been doing business with them for years," Perez said.Carnival's policy, Perez said, is that any retailer can give back up to 10% of the cruise fare in "value adds." He said that includes gift cards.