Service is key at Ritz-Carlton Naples spa By Leslie Akst / September 22, 2001 Share 1 -- NAPLES, Fla. -- The Ritz-Carlton Naples' new, 51,000-square-foot spa made its debut April 2. What sets the $26 million spa apart from its competitors is the highly personalized customer service, according to a spokeswoman for the hotel.John Kossenyans, manager of memberships, concurs."Here at the Ritz-Carlton, the perfect marriage between the spa and hotel philosophy is that we escort the guests one step after the other so the client is never alone," Kossenyans said.Accordingly, a spa staffer will guide clients through their spa experiences from guest room to treatment room.The spa offers the gamut of treatments and services that, according to the spokeswoman, take a holistic approach.Before the treatment is performed, guests consult with therapists to determine which treatments accommodate the client's needs."The therapists are going to find out what your lifestyle is like before they say 'OK, let's give you a massage because that's what you want.' Maybe a deep-tissue massage isn't proper for you or maybe you should go for a cold wrap because you've had problems sleeping."Themed from the garden to the sea, treatments have either a botanical or oceanic bent.One of the spa's specialties is the Feast of Flowers services -- massages, exfoliations, wraps, manicures and pedicures -- which use flower essences.Water-themed services include seaweed hydrotherapy and the Sea Fango manicure and pedicure, which utilize mineral-rich self-heating mudpacks.The three-level facility features 33 treatment rooms; a spa cafe serving breakfast and lunch; a mineral pool, a whirlpool and hot and cold plunge pools; a sauna; relaxation lounges, and a locker room.Clients also have access to the fitness center, which has Cybex equipment, a free-weight room and aerobics and pilates studios.Because it is Ritz-Carlton, however, there's a degree of exclusivity.Although the spa's salon, which offers haircuts, manicures, pedicures, etc., is open to the public, Kossenyans said, actual spa treatments are available only to Ritz-Carlton guests and spa members.Currently, the property is featuring the Holiday Revitalization package, which covers a Sea Fango manicure and pedicure and a shampoo and hair styling for $150 per person in addition to nightly rates of $299 to $439, single or double.To book, call (941) 598-3300 or log onto www.ritzcarlton.com.