Editorials

  • June 18, 2012

    Worth the wait?

    We are pleased to report that ARC's board of directors has signed off on some historic changes to the Agent Reporting Agreement and Industry Agents' Handbook. These documents were, as we have noted in this space, overdue for a rewrite. More»

  • June 10, 2012

    Laughing matters

    Two weeks ago, the UNWTO secretary-general traveled to Victoria Falls, on the border between Zambia and Zimbabwe, to sign an agreement with those two countries, which are co-hosting the organization's 2013 General Assembly at the falls. More»

  • June 04, 2012

    The devil wears winglets

    Every year or so, a wave of anti-airline hysteria seems to wash over the nation. It's happening again. More»

  • May 28, 2012

    Offsets

    The Senate appears ready to approve the president's proposal to double the security fee on airline tickets. We're not worried. More»

  • May 28, 2012

    The Seabourn incident

    One of the more unsettling news events of the past fortnight was the report of an elderly couple on a Seabourn cruise in Europe who were put ashore for failing to show up for a lifeboat muster drill. More»

  • May 21, 2012

    The stuff in the middle

    Set goals; develop strategies to meet them; deploy your resources; stay focused; measure your progress. Familiar themes to millions of us. More»

  • May 14, 2012

    ARC + ARA = OMG

    Flip through ARC's Agent Reporting Agreement and Industry Agents' Handbook and you might soon be tweeting OMG. More»

  • May 07, 2012

    Join ASTA

    We were surprised to hear ASTA characterize its membership drive as a "first." Surely, we said, ASTA has done this before? More»

  • May 07, 2012

    Delta Air & Oil

    Kudos to Delta for proving that airlines have not completely lost the ability to think outside the box. More»

  • April 30, 2012

    Political football

    There's still time to participate in National Travel & Tourism Week activities next week -- and good reasons to make the effort. More»

  • April 30, 2012

    Dear Mr. Secretary

    We don't often side with airlines in disputes involving airlines and agents, but we're prepared to make an exception in a case where the Transportation Department is being invited to impose a solution. More»

  • April 22, 2012

    Hobby International

    What could prove to be one of the year's more interesting airline stories is a hot topic of debate in Houston. More»

  • April 22, 2012

    Mixed bags

    Checked baggage fees appear to be helping airline bottom lines in more ways than one. More»

  • January 24, 2011

    Revisiting reform

    Getting rid of useless or outmoded rules is easy. What's hard is grasping the unintended consequences of regulation. More»

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  • Consumer media discover that travel agents do exist

    "Contrary to some thoughts, travel agents do exist ... We are usually able to get clients better prices, and we know we can see that clients have better experiences. And as our personal motto is: Our Service Travels With You."

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