How To Create Demand. It All Starts with Solving Your Customers’ ‘Hassle Maps’

By Diane Merlino
Why is it that competitors offering comparable products or services often experience wildly different levels of success in the marketplace? Cases in point: Toyota Prius versus Honda Civic Hybrid; Facebook versus MySpace; Kindle versus Sony Reader; Netflix versus Blockbuster. Travel Weekly PLUS delves into the complexities of demand creation with expert Adrian Slywotzky, a partner with Oliver Wyman and author of several books on business strategy, including “Demand. Creating What People Love Before They Know They Want It.”

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