To Create Demand, Capture Customers’ Emotions

By Diane Merlino
Which scenario best describes the economy your business is operating in; the one where it’s a struggle to eke out an increase in revenues and profits while working against a variety of structural impediments to growth? Or, the one where you are experiencing double-digit revenue growth and high margins, as well as extraordinary levels of customer loyalty and enthusiasm? The difference has to do with whether your company understands and practices the principles of demand generation.

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