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Ownership, Customer Changes Reshape Hospitality

Curt Strand was “one of the first two-and-a-half employees of Hilton International” when the company opened its first property overseas in 1949. From his long-view perspective as a trailblazer, Strand examines key changes reshaping the hospitality industry, including a shift to financial-sector ownership, the rise of the global middle class, and the obsolescence of the long-standing success mantra, “location, location, location.”

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