Aviation AA flight attendants to award miles for inconveniences By Robert Silk / January 12, 2018 Share 1 -- By the end of January, American Airlines flight attendants will be able to immediately give reward points to AAdvantage members who have been inconvenienced. "The whole idea is to empower team members to solve customer issues on the spot," American spokesman Josh Freed said. The service is to be facilitated by a technology called iSolve, which flight attendants will access from their tablets.Freed said that American already deploys iSolve for managers on its customer service team. Once iSolve is enabled for flight attendants, they'll be able to give AAdvantage points to passengers who experience inconveniences during travel, such as a broken seatback entertainment system, Freed said. Only AAdvantage members will be positioned to benefit, since American won't use iSolve to provide vouchers or other rewards and compensation. Freed didn't give parameters for how many points American will award for various types of service issues, but said the carrier will reveal more details in the coming weeks. He added that American isn't worried that some passengers might complain about minor matters for the sole purpose of obtaining AAdvantage points."We know that sometimes things go wrong in travel, and this is a way to address it," he said.