When speaking with an airport employee becomes an option rather than a necessity, Spirit Airlines envisions charging for that service, CEO Ben Baldanza told ABC News on Tuesday.
Baldanza noted that Spirit currently charges customers to book via its call center (many other airlines do the same).
At the airport, Baldanza said Spirit is working on airport kiosks that will enable customers to change tickets, check in for international flights, check their bags and move their seat assignments.
"When there's a way for customers to do it themselves electronically, at that point, we could consider charging a few dollars to interact with a human," he said. "But if the only way we can do the transaction for you is to talk to a human, we're not going to charge you for that."