Club ABC Tours is believed to have ceased operations, according to the Better Business Bureau of New Jersey.
"The BBB [on Oct. 3] received numerous calls from concerned consumers who had booked tours with the company and are reporting canceled tours or non-responsiveness by the company to any inquiries,” the BBB reported on its website.
Club ABC Tours is a vacation packager owned by Crown Travel Service of Bloomfield, N.J.
The BBB alleges that Club ABC ceased operations on Oct. 1. The Club ABC Tours website, www.clubabc.com, is down, and repeated phone calls to the company led to a message that the office is currently closed.
Emails yield an automatic response that the company will be in touch. All websites of associated ABC businesses, including Women's Travel Club in New York (www.womenstravelclub.com) and ABC Destinations (www.abcdestinations.com) are down, as well.
Travel Weekly spoke with at least one affected customer who had a two-week trip to Turkey canceled on Tuesday, 24 hours prior to departure. The customer had paid for the trip in cash and was awaiting word about how to get a refund.
The BBB advises consumers who paid for their travel arrangements by credit card to contact their credit card company and alert them about the status of Club ABC’s operations. The BBB believes that if travelers paid for insurance through Club ABC, the contract does not cover refunds in the event that Club ABC ceases operations.
Club ABC Tours is not a member of the National Tour Association or the U.S. Tour Operators Association.
Follow Michelle Baran on Twitter @mbtravelweekly.