Agent Issues ARC, agent envoys getting closer on voids By Michael Milligan / March 14, 2003 Share 1 -- ARLINGTON, VA. -- Are ARC and travel agent representatives getting closer to resolving issues related to ARC's plan to institute new procedures that would restrict agents' ability to void airline tickets? Paul Ruden, ASTA staff senior vice president of Industry Affairs and a member of ARC advisory board JAB-ARA, told TravelWeekly.com that progress seemed to be taking place during the board's March 12 conference call.Ruden, however, declined to disclose to the specifics of the March 12 session.An ARC spokesman said: "In the various areas where concerns were expressed, there was a lot of action to address those concerns and mitigate any ill effects" such as the cost impact on agencies.Many of the issues surrounding the voiding process "seem to be effectively addressed, the ARC spokesman added."We have not come to a conclusion," Ruden said. "I think there was movement, but I can't go into the details."However, Ruden predicted that there would be "an outcome one way or the other fairly soon, I think."