Posted on: September 11, 2013
Small California agency fined for violating full-fare ad rule
Raj Travel, an agency in Hayward, Calif., that specializes in Fiji and other South Pacific destinations, must pay the Department of Transportation $5,000 for displaying airfares that didn’t include taxes and fees.
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The DOT’s full-fare advertising rule requires that ticket agents include all taxes and fees in the advertised price. In a consent order, the DOT said Raj Travel displayed fares on its website that did not include taxes, and directed customers to “call for details.”
In mitigation, Raj Travel said it was unaware of the full-fare ad rule; the DOT implemented the rule in 2011.
The small travel agency is paying the DOT in 12 monthly installments. If Raj Travel violates the order’s provisions in the next 13 months, it must pay an additional $5,000.