Air Canada and ITA Software will introduce
in 2007 the first phase of a new reservations-management system
that would enable the airline to shed the decades-old legacy system
that it inherited from British Airways and greatly enhance its
ability to introduce new products.
Lise Fournel, the
airline's chief information officer, said that Air Canada had
invested "tens of millions" in the plan, temporarily dubbed Project
Athena, to overhaul internal reservations, inventory control and
seat availability, check-in and airport operations
systems.
Fournel said
replacing its Res III system, which grew out of the British Airways
Babs system, with scalable servers and modular software from ITA
would enable Air Canada to maintain its business plan of swiftly
introducing a la carte fares and subscription-based
content.
In the new
environment, she added, the airline, which faces heated competition
from low-cost carriers in its domestic market, will achieve "very
significant cost savings."
Cambridge,
Mass.-based ITA will develop the new system, host it in Boston and
Winnipeg, Manitoba, and use it as a basis for striking development
deals for reservations systems with airlines around the world,
officials said.
Air Canada created
a stir in May when it pulled its rock-bottom Tango fares from GDSs,
arguing that they don't have the technical ability to offer the
airline's inventory in the flexible way that the airline does on
its consumer and agent Web sites.
"This is not a
distribution system," Fournel said of the new res system. "It is
internal as well as facilitating the purchase through AirCanada.com. It
will offer our agents a much better product to better serve our
customers as well as offering our customers, if they elect to deal
with us directly, a much easier way to do business with Air
Canada."
Airline spokesman
John Reber said there was no update to the dispute with the GDSs
and that talks were ongoing with Sabre, Galileo, Amadeus and
Worldspan. Tango Plus fares are available to U.S. agents through
Air Canada's Web sites and the GDSs, he said.
ITA's development
of the internal res system is expected to enable Air Canada to roll
out new products at a pace that will challenge GDS
capabilities.
For example, Air
Canada in July introduced multitrip Flight Pass products in the
corporate market, enabling companies to prepurchase credits for
flights on Air Canada and regional carrier Air Canada Jazz. The
airline is eyeing a similar subscription product for the leisure
market.
Flight Pass
products, available for U.S.-Canada and domestic travel, can be
purchased at www.aircanada.com/agents but are unavailable in the
GDSs because they don't offer the technology to support these
products, Reber said.
"From a software
point of view, the way ITA works is everything is generic, so when
we do want to make some changes, you don't necessarily open the
code," Fournel said. "You can just add some modules. It offers
great flexibility."
ITA has downplayed
its distribution business in recent months and hopes to use the res
system it develops with Air Canada as a foundation to pursue new
technology/hosting projects with airlines around the
globe.
To
contact reporter Dennis Schaal, send e-mail to tweditorial@ntmllc.com.