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Orbitz eliminates booking fees

April 07, 2009

Orbitz Worldwide eliminated air booking fees at Orbitz.com and CheapTickets.com for reservations made through May 31.

The fee elimination matches recent moves by Expedia and Travelcoity, except Orbitz booking fees will remain for multi-carrier itineraries and flights originating outside the U.S., Canada, Mexico and the Caribbean.

Orbitz Worldwide CEO Barney Harford said Orbitz has the flexibility to absorb the revenue impact because its operations include "variable and semi-variable costs," including electronic marketing.

Harford said e-marketers will have to "continue to deliver meaningful traffic" and be a good "source of business."

"We’ve already made some changes and we will continue to focus on that," Harford said. He added that Orbitz’s paid relationship with the Kayak metasearch engine "remains strong."

Kayak CEO Steve Hafner said, "We congratulate them on their reduction in fees. Orbitz provides a great service to consumers and this levels the playing field between supplier sites and Orbitz on price."

There had been speculation that Orbitz would be hard-pressed to drop its $7 booking fee because the company garners about 60% of EBITDA (earnings before interest, taxes, depreciation and amortization) from the fees.

But Harford said Orbitz anticipated that competitors would remove booking fees, and that the company had the "flexibility" to react. He noted that Orbitz had removed $40-$45 million from its cost structure in the last four to five months.

Harford said Orbitz’s removal of booking fees, coupled with Orbitz Price Assurance (a program providing consumers with rebate checks if a another Orbitz customer books the same flight at a cheaper fare), makes Orbitz a prime venue for consumers.

"With the booking fee coming off, there really is nowhere else better to buy your ticket," Harford said.

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#3April 08, 2009
Partly semantics. Certainly, the OTAs have a variety of revenue sources that produce bottom line profits. What's unique about the customer booking fees is that there are no directly associated expenses. Therefore, eliminating the fees has a dollar for dollar impact on EBITDA - other things being equal. (Hence the view that bookings fees represent a huge percentage of cash flow.) This is not the case with the GDS incentives, a portion of which are kicked back to the airlines.
#2April 08, 2009
If "with the booking fee coming off, there really is nowhere else better to buy your ticket," does that mean that if they add them back again on June 1st there are then better places to buy air tickets than Orbitz or Cheaptickets?
#1April 07, 2009
About a comment someone made on a related story a couple of weeks ago. The commentator said the OTAs are giving it all away for free in light of their dropping booking fees. Well, that is wrong. I believe Orbitz last year got about 10% of its revenues as incentives from Galileo and Worldspan. These giant companies are in a better position than traditional travel agencies in their ability to remove service fees. The OTAs are dependent on and still get a large payola from the GDSs. Dennis Schaal

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