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UPDATED: Cruise lines to restrict third-party bidding on search terms

December 10, 2009

All of Carnival Corp.'s North American brands -- Carnival, Princess, Holland America, Cunard and Seabourn -- have modified their paid search requirements and guidelines for third parties, including travel agents, so that others may no longer bid on the lines' branded keywords.

Effective Jan. 1, the lines said that the reason for the new rules is to eliminate confusion online when a consumer does a search for their brand.

"When a consumer searches for Carnival, they're seeking Carnival content and the goal is to provide the cleanest, straight path to the most comprehensive Carnival content available, which is on Carnival.com," said Carnival spokeswoman Jennifer De La Cruz. "This approach of restricting third parties from bidding on a company's branded keywords is becoming commonplace throughout the retail sector."

Princess spokeswoman Julie Benson noted, "We believe most consumers will see this as positive, and will be able to easily find the information they're looking for. They can then take all the info they've researched and bring it to an agency for booking."

The lines' parent company, Carnival Corp., said this is not a corporate initiative but a brand-specific decision.

Carnival Cruise Lines added that it would continue to maintain the travel agency locator on Carnival.com and that travel agencies may continue to include Carnival in the ad text portion of the search results as long as the agency is following Carnival's established guidelines for online advertising.

UPDATE: All of Carnival Corp.'s brands in North America have implemented the new paid search requirements for third parties..

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#25December 26, 2009
I always find it interesting that travel agents are surprised by actions of suppliers like Carnival, Delta Airlines and others that are hurtful to our businesses...we cry 'foul' but don't have the guts to sell away...when I went into the business in 1965, United and American were the 'bad guys'...the names change, but the intent is always the same.
#24December 18, 2009
One thing is clear. Google and other search engines will lose buckets of money now that Carnival will be the only one spending money on their keywords. Because of this, I think Carnival should be prepared to find themselves mysteriously drop in their natural search ranking when Google and others "retool" their search algorithms.
#23December 17, 2009
We need a class action suit against CCL for using its control of the market place to drive out small business.
#22December 17, 2009
Attention any TA planning to be in business 5 years from now. You must sell away from Carnival, Princess and Holland America. This new policy has one driving factor 'Direct Sales'. If you think otherwise your crazy. If you dont make an effort to move business away from them we will all regret it. CCL's direct business is already over 50%. What percentage do you think will allow them to say see ya nice knowing you.
#21December 15, 2009
Carnival and their policys stink. I always try to put my clients on Royal Caribbean or NCL first. We must keep the competition afloat or it will only get worse from the big gorilla.
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