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Insight

Flap over gay-themed cruise offers opportunity for agents to prove their worth

October 20, 2009

Insight logoA report last week that an Italian couple had sued a cruise line for allegedly not telling them that the vacation they purchased was a gay-themed cruise was on its face a real-life version of the 2002 Cuba Gooding Jr. movie "Boat Trip."

In the film, which did not do well and was critically panned, two straight men end up on a gay cruise. The men are so distraught at first that one of them fires a flare gun into the air, hoping to flag down a passing helicopter to rescue them.

The middle-aged Italian couple did not go so far. But according to a report in the London-based Daily Mail newspaper, they were "embarrassed after spotting people they knew, but had not realized were gay," on the Grimaldi Lines three-day sailing from Civitavecchia, Italy, to Barcelona, Spain. The couple apparently didn't realize the cruise was gay-themed until they left port.

The incident has prompted much Web chatter: debates over whether the couple was being homophobic, which the movie was also accused of being, and what responsibility the cruise line had to let the couple know what was going on.

But aside from those issues, it gives travel agents yet another opportunity to tout their value. Given the plethora of themed cruises out there, it may be more important than ever for agents to flex their ability to put the right person on the right cruise.

As one Travel Weekly reader wrote: "Homophobia is not the issue. As a travel agent it is important to 'qualify the client' and make sure that you offer the client the cruise that fits their personal interests. Clearly this couple's interests were not taken into consideration."

From 1 to 5 of 38 Comment(s)

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#38November 05, 2009
I agree with #33...I also qualified a family who traveled with their elderly parents, and because of "privacy" concerns the cruise line never told me a large gay group would be onboard, nor could they tell me if any future sailings were booked by gay groups, so there was no way to know ahead of time.
#37November 03, 2009
I agree that for a 3-day cruise, the couple could have found SOMETHING aboard that ship to interest them!
#36October 24, 2009
The question is where do you draw the line? Obvious you can’t expect people to sail aboard a nudist cruise if they are not nudist. If the group changes the “cruise experience” from that which is marketed and advertised in the brochure and other media, than clients will need to know this before they buy - cbrown
#35October 23, 2009
I agree with number 30's comments. As an agent of over 30 years, I try to qualify my client. Why are some of the comments accusing the couple of being biased against gays. They have a right if they are straight to know if it is a gay themed cruise. I have had clients that hated square dancing, or polka music, doo wop music, country music, all among many themed cruises that are offered and I try to avoid these for them! So for the same reason, that I would not put a party that loved classical music on country music themed cruise, I would try not to put straights on a gay themed cruise! I think cruise lines should make people and agents aware of this! Once my partner and I ended up last minute on agents rates on a square dance cruise unknowingly. 850 of these people and us at dinner, bars, casino, one could NOT escape the talk ALWAYS on square dancing! Not fun!
#34October 23, 2009
The agent should not be blamed so much neither can you blame the couple. the cruise line should be sued for their miss information.
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