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Insight

Disney Cruise Line's virtual portholes a bonus on entry-level cabins

November 03, 2009

Insight logoThe four-deck high "water coaster" on Disney Cruise Line's upcoming ship, the Disney Dream, might grab the most headlines, but the vessel's "virtual porthole" concept is in many ways a more interesting story.

The Dream's windowless, inside cabins will have ocean views, thanks to porthole-shaped screens that will show live video feeds from cameras posted outside the ship.

The views correspond to the cabin's location, so passengers in inside cabins will see the same views and weather that people in an oceanview cabin on the same side of the ship would see.

Disney Dream inside cabinThe concept goes against the trend of beefing up amenities for the highest paying customers: concierge lounges, restaurants for spa-class passengers, sunbathing areas for suite guests and color-coded cabin keys to show that you paid a lot for your stateroom.

The virtual porthole is a bonus given to the Dream's 150 lowest-level accommodations, which start at $389 per person for a three-day cruise.

The tactic is probably a good one. By sweetening the entry-level cabin, Disney may make a loyal fan out of a first-time cruiser: A passenger who might be willing to try a Disney sailing in an inside cabin but could one day upgrade to a suite.

For that first cruise, that customer will remember paying for an inside cabin -- and getting an ocean view.

From 1 to 5 of 10 Comment(s)

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#10November 07, 2009
What are show ships?
#9November 04, 2009
In the inside cabins of show ships, exterior video would be shown on the cabin's T.V. Leave it to Disney to take it to the next level!
#8November 04, 2009
The concept is as the kids say, "way cool"! It could have some back fire from the tight-wads, if the video feed is high quality why spend the extra to upgrade to an ocean-view. What if you don't like the overcast and rain, can you switch to yesterday's sunshine on another channel? :) @#3 Extremely expensive compared to what? Add up the transporation at sea, food, lodging, entertainment, recreation, everyting that is included and compare it to a land based vacation package offering the same, at the same class and level of service.
#7November 03, 2009
It is a great idea. In the past when people often booked the inside cabins it was easy to oversell inside and upgrade to outside. now that the cruise lines have done such a good job over the years at getting people to book outside cabins that they have a harder time selling the inside cabins and have to find ways to overcome this objection.
#6November 03, 2009
I love the idea and I believe customers will too.
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