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Tweeting not music to airlines’ ears

(Airlines) Permanent link

Enraged flyers have found Twitter to be a preferred medium to vent their frustrations in less than 140 characters, according to this Reuters story.

Noted airline expert Terry Trippler described the nasty tweeting as "almost an underground rage factory."

Continental spokeswoman Kelly Cripe said, "We are monitoring tweets and are responding directly or publicly where appropriate." Good luck with that chore.

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