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Celebrity, Royal Caribbean to charge for paper tickets

By: Johanna JainchillNovember 11, 2009

Celebrity Cruises and Royal Caribbean International will charge $35 for paper tickets in an effort to shift to electronic cruise documents.

Azamara Cruises is waiving the fee, but electronic documents will become the default option for bookings made on and after Dec. 13 for all three brands of Royal Caribbean Cruises Ltd.

RCCL is enabling travel agents to insert their agency name and contact information into the e-documents.

The e-documents offer a table of contents with hyperlinks that bring customers to the exact page they want to view. Also, there are links to shore excursion options.

Customers can email the cruise documents to others and have the option to print specific pages.

While agents can print a printer-friendy version for their clients, Royal Caribbean is encouraging agents to promote the electronic option, "so clients can experience the truly interactive, personalized format," said Dondra Ritzenthaler, Celebrity's senior vice president of sales.

Once a booking has been finalized, RCCL said electronic documents could be issued as early as 49 days prior to sailing.

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#38November 18, 2009
Edocs are cheapening the cruise product. When someone pays thousands of dollars for a trip and you hand them printed pieces of paper, I always feel compelled to apologize for the cruise line. But lets face it, they want people to check-in online and print their own documents, just another step to bypass agents. Then the next time they want to cruise, they will just make their own reservations online. I believe it is the cruise lines ultimate goal.
#37November 16, 2009
Wrong, wrong, wrong to charge for paper tickets. Many of my clients, especially the elderly, do not have a computer. Therefore printing the e-ticket becomes the TA expense. This penny pinching is bringing down the entire cruise industry.
#36November 16, 2009
Not all people have computers or printers so they have to be penalized $35.00 to get something that everyone else will get for free but then you say the agent can print them out, mail them at our expense so were does the exta income come for all that work when we are giving them service for your name. Will you pay us to do your job? Shore excursions are easy read in book form them in lots of loose papers. Give the option without cost.
#35November 16, 2009
When people book these cruises it's about dollars and cents. RCCL and Carnival are so close in cruise styles it all boils down to which one can give the best price on the same itinerary, these little add-ons are gonna hurt!!!!!!!
#34November 16, 2009
When people book these cruises it's about dollars and cents. RCCL and Carnival are so close in cruise styles it all boils down to which one can give the best price on the same itinerary, these little add-ons are gonna hurt!!!!!!!
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