Is Your Travel Business Ready to Meet Traveler Trends in 2020?
Originally Live on September 16, 2014
The travel customer continues to be more demanding, educated and tech savvy. As a result, travel agencies and tour operators need to become increasingly nimble and knowledgeable to continue to meet the needs of future customers. The higher spending, experiential traveler will have access to increased information and technology—and will demand more personalized products and services. Moreover, these customers of the future are more likely to choose travel companies that understand their needs, habits and buying patterns via their preferred technologies. In response, travel companies will need to keep pace with tools and technology to appropriately manage this growing segment of the travel business that places more demands on providers and packagers of travel services. Join Travel Weekly, TravelAge West, American Express and PhoCusWright for this interactive webinar exploring the trends that will shape the travel industry of the future. Panelists engaging in this discussion will include:Mary Pat Sullivan, PhoCusWright, leisure research analyst, Arnie Weissmann, Editor in Chief, Travel Weekly, Ken Shapiro, Editor, TravelAge West and Jessica Patel, VP of Sales, American Express.