New Love Boat on course?

What do agents think of the new Love Boat?

logo"Frankly, I thought the show was a little silly. I had hoped it would get some people to think of taking a cruise for the first time like the old show did, but we haven't had anybody call us or come in to the office and say, 'we got interested in cruising because of the Love Boat.' Of course it's not on the air for the purpose of selling cruises but to make money by selling commercial time.

--Bob Wall, owner of Vacations at Sea, New Orleans

"I enjoy watching the show. It gives me an hour about cruising, so I'm happy. When it first came on in the spring, I'd watched the response from consumers on various cruise bulletin boards [on the Internet], and they were all extremely critical. But 20 year ago, when the show was first on, most of us had not cruised before, and when we watched we didn't know what was and wasn't realistic about what we were seeing. Now people are much more cruise-savvy and critical."

--Maryann Novajosky, owner of Free Spirit Cruises and Tours, Rahway, N.J.

"I saw it once, and it didn't do anything for me. It doesn't have the exposure of being on a major network, so I don't think it's going to help cruising like the other one did. I'd like to see other, more popular shows deal with cruising. Let's put Ally McBeal [of the Fox TV show] on a ship -- that's the [twenty-something] generation we should be targeting!"

--Gary Pollard, managing director Ambassador Tours, San Francisco

Net News

Skiing is the focus of this week's Net News. Both of these sites were mentioned recently in the New York Times' Cyberscout column by L.R. Shannon.

Ski Central

The snow reports here are updated twice daily for some 350 resorts in the U.S. and Canada. The site is a good place to start if you're trying to find a resort in a particular geographic area. The listing includes 570 resorts in the U.S., Canada, Europe and other countries. www.skicentral.com

Colorado skiing

Check this site for basic information on the Vail, Beaver Creek, Breckenridege and Keystone ski areas. You'll find lots of details on trails, including difficulty levels, plus dining and lodging operations. www.snow.com

Compiled by Jennifer Dorsey. E-mail suggestions to [email protected]

Human resource lessons

Quick sound bites from a session on human resources led by Clinton Longenecker, a professor of management at the University of Toledo, at the recent ICTA Forum:

  • It's impossible for managers to mandate improvement, to write a memo saying "there will be no more customer service problems," and expect that to make problems go away. Longenecker shared a Wall Street Journal piece describing how executives from a refrigerator-manufacturing company in China were executed for providing shoddy products. For the first six months after the executions, the company's performance was better, but then standards began to slip again "because the system hadn't changed at all," he said.
  • "It's a sad but true fact of organizational life today: projects, proposals, programs, products, policies and paperwork tend to take precedence over productivity and people. Yet productivity comes through people."
  • Longenecker showed a comic strip with one character saying to the other: "We can't afford training. What if we train them and they leave?" The second character came back with an even scarier question: "But what if we don't train them and they stay?"
  • Ireland, Britain seminars

    LondonAgents in the New England and Middle Atlantic states have the chance to learn more about Ireland and Britain -- and maybe win a free fam trip to Ireland -- through a series of seminars being given by Albany, N.Y.-based Celtic International Tours.

    New England venues include the Hilton Southbury (Conn.), Dec. 3; Crowne Plaza Pittsfield (Mass), Dec. 4; Providence (R.I.) Marriott, Dec. 8; Burlington (Mass.) Marriott, Dec. 9; Sheraton Braintree (Mass.), Dec. 10, and Sheraton Four Points, Leominster, Mass., Dec. 11.

    New York-New Jersey venues are the Westbury Holiday Inn, Carle Place, N.Y., Dec. 1; the Holiday Inn in Ronkonkoma, N.Y., also Dec. 1; the Holiday Inn in Suffern, N.Y., Dec. 2; the Holiday Inn Cherry Hill (N.J.), Dec. 2; the Sheraton Woodbridge, Iselin, N.J., Dec. 3; the Holiday Inn in Tinton Falls, N.J., Dec. 3, and Hyatt Regency in Princeton, N.J., Dec. 15.

    Other locations are the Philadelphia Crowne Plaza, Dec. 1; the Wyndham Garden, Wilmington, Del., Dec. 3; the Marriott Harrisburg (Pa.), Dec. 4, and the Holiday Inn Select, Baltimore, Dec. 8.

    All seminars begin at 8 a.m. and include breakfast. For more information, call (800) 833-4375 or fax (518) 862-0152.

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