What do agents think of the new Love Boat?
"Frankly, I thought the
show was a little silly. I had hoped it would get some people to
think of taking a cruise for the first time like the old show did,
but we haven't had anybody call us or come in to the office and
say, 'we got interested in cruising because of the Love Boat.' Of
course it's not on the air for the purpose of selling cruises but
to make money by selling commercial time.
--Bob Wall, owner of Vacations at Sea, New Orleans
"I enjoy watching the show. It gives me an hour about cruising,
so I'm happy. When it first came on in the spring, I'd watched the
response from consumers on various cruise bulletin boards [on the
Internet], and they were all extremely critical. But 20 year ago,
when the show was first on, most of us had not cruised before, and
when we watched we didn't know what was and wasn't realistic about
what we were seeing. Now people are much more cruise-savvy and
--Maryann Novajosky, owner of Free Spirit Cruises and Tours,
"I saw it once, and it didn't do anything for me. It doesn't
have the exposure of being on a major network, so I don't think
it's going to help cruising like the other one did. I'd like to see
other, more popular shows deal with cruising. Let's put Ally McBeal
[of the Fox TV show] on a ship -- that's the [twenty-something]
generation we should be targeting!"
--Gary Pollard, managing director Ambassador Tours, San
Skiing is the focus of this week's Net News. Both of these
sites were mentioned recently in the New York Times' Cyberscout
column by L.R. Shannon.
The snow reports here are updated twice daily for some 350
resorts in the U.S. and Canada. The site is a good place to start
if you're trying to find a resort in a particular geographic area.
The listing includes 570 resorts in the U.S., Canada, Europe and
other countries. www.skicentral.com
Check this site for basic information on the Vail, Beaver Creek,
Breckenridege and Keystone ski areas. You'll find lots of details
on trails, including difficulty levels, plus dining and lodging
Compiled by Jennifer Dorsey. E-mail suggestions to [email protected]
Human resource lessons
Quick sound bites from a session on human resources led by
Clinton Longenecker, a professor of management at the University of
Toledo, at the recent ICTA Forum:It's impossible for managers to mandate improvement, to write a
memo saying "there will be no more customer service problems," and
expect that to make problems go away. Longenecker shared a Wall
Street Journal piece describing how executives from a
refrigerator-manufacturing company in China were executed for
providing shoddy products. For the first six months after the
executions, the company's performance was better, but then
standards began to slip again "because the system hadn't changed at
all," he said."It's a sad but true fact of organizational life today:
projects, proposals, programs, products, policies and paperwork
tend to take precedence over productivity and people. Yet
productivity comes through people."Longenecker showed a comic strip with one character saying to
the other: "We can't afford training. What if we train them and
they leave?" The second character came back with an even scarier
question: "But what if we don't train them and they stay?"
Ireland, Britain seminars
Agents in the New
England and Middle Atlantic states have the chance to learn more
about Ireland and Britain -- and maybe win a free fam trip to
Ireland -- through a series of seminars being given by Albany,
N.Y.-based Celtic International Tours.
New England venues include the Hilton Southbury (Conn.), Dec. 3;
Crowne Plaza Pittsfield (Mass), Dec. 4; Providence (R.I.) Marriott,
Dec. 8; Burlington (Mass.) Marriott, Dec. 9; Sheraton Braintree
(Mass.), Dec. 10, and Sheraton Four Points, Leominster, Mass., Dec.
New York-New Jersey venues are the Westbury Holiday Inn, Carle
Place, N.Y., Dec. 1; the Holiday Inn in Ronkonkoma, N.Y., also Dec.
1; the Holiday Inn in Suffern, N.Y., Dec. 2; the Holiday Inn Cherry
Hill (N.J.), Dec. 2; the Sheraton Woodbridge, Iselin, N.J., Dec. 3;
the Holiday Inn in Tinton Falls, N.J., Dec. 3, and Hyatt Regency in
Princeton, N.J., Dec. 15.
Other locations are the Philadelphia Crowne Plaza, Dec. 1; the
Wyndham Garden, Wilmington, Del., Dec. 3; the Marriott Harrisburg
(Pa.), Dec. 4, and the Holiday Inn Select, Baltimore, Dec. 8.
All seminars begin at 8 a.m. and include breakfast. For more
information, call (800) 833-4375 or fax (518) 862-0152.