Food for thought from Mike Hudson, training director for Aspire
InService Training Corp. in Palatine, Ill.:
Agency owners willing to offer on-the-job training to
entry-level employees can increase their chances of recruiting and
retaining the right kind of staff.
He said low entry-level wages at agencies discourage talented
people from investing time and money in formal travel school
training. They merely may lack CRS experience.
On-the-job training offers an entry, gives the new prospects a
sense that the agency is committed to their career development, he
Finding a way to profitably while doing this is a challenge,
particularly for small agencies, Hudson admitted, but he said it is
an idea worth considering.
"Any industry, to survive, has to create a path to succeed in
order to attract quality people," he said.
This article was adapted from Travel Weekly's "Agent Life"