On-the-Job Training

Food for thought from Mike Hudson, training director for Aspire InService Training Corp. in Palatine, Ill.:

Agency owners willing to offer on-the-job training to entry-level employees can increase their chances of recruiting and retaining the right kind of staff.

He said low entry-level wages at agencies discourage talented people from investing time and money in formal travel school training. They merely may lack CRS experience.

On-the-job training offers an entry, gives the new prospects a sense that the agency is committed to their career development, he said.

Finding a way to profitably while doing this is a challenge, particularly for small agencies, Hudson admitted, but he said it is an idea worth considering.

"Any industry, to survive, has to create a path to succeed in order to attract quality people," he said.

This article was adapted from Travel Weekly's "Agent Life" section.

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