The older I get, the more overwhelmed I am by the complexities of
the world in which we live. The steps involved in getting even the
smallest business task accomplished -- memo, meeting, report,
rinse, repeat -- often make me want to crawl under my desk with a
coloring book and intentionally draw outside the lines.
And the travel business is rife with minutiae, much of it
necessary. Take the recent coffeepot tempest over whether or not
airline passengers must discard their carry-on java cups prior to
takeoff. The FAA had to consider whether a passenger's low-fat,
half-caf latte could pose a danger if it spilled during an abrupt
tarmac stop. Some inspectors were allowing cups to be kept, others
The situation has been thrashed out thoroughly and a memo has
been issued by the FAA allowing system-wide, gate-to-gate coffee
consumption. A secondary memo is planned encouraging carriers to
consider offering passengers the opportunity to voluntarily
surrender their coffee before takeoff.
I understand that next month they're going to tackle tea.