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American Airlines' president and CEO, Don Carty, said that the carrier intends to put a new, stronger emphasis on maintaining quality customer service. It should hire some of the agents that don't sell its tickets anymore to work as consultants. They know a thing or two about customer service.

Fifty-six pounds of heroin were discovered by Greek authorities aboard the Pacific Princess. The narcotics apparently were smuggled by two members of the ship's galley crew. Presumably, they were not intending to liven up the midnight buffet.

Whereas Canadian Airlines capped international commissions only for U.S. agents, Air Canada was thoughtful enough to include Canadian agents in their new commission policy. After all, why should anyone be left out of the fun?

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