American Airlines' president and CEO, Don Carty, said that the
carrier intends to put a new, stronger emphasis on maintaining
quality customer service. It should hire some of the agents that
don't sell its tickets anymore to work as consultants. They know a
thing or two about customer service.
Fifty-six pounds of heroin were discovered by Greek authorities
aboard the Pacific Princess. The narcotics apparently were smuggled
by two members of the ship's galley crew. Presumably, they were not
intending to liven up the midnight buffet.
Whereas Canadian Airlines capped international commissions only
for U.S. agents, Air Canada was thoughtful enough to include
Canadian agents in their new commission policy. After all, why
should anyone be left out of the fun?