Delta rescinded its $1 surcharge on bookings not made through its
Web site. Whether one thinks the surcharge was an idea ahead of its
time or from out in left field, poor Delta must've felt terribly
rejected when other carriers didn't follow its inscrutable lead.
And yet, one has to wonder if its change of heart simply had to do
with the airlines' uncharacteristic refusal to conform, or if Delta
simply got tired of being asked questions for which it didn't have
really good answers -- like "So what's with that surcharge thing?"
and "A buck? Huh?"
The entity that oversees California's consumer restitution fund
raised the amount that agencies in the state must pay into the
fund. Admittedly, the controversial restitution fund is
well-intentioned and makes sense on a number of levels. But,
ultimately, we're talking about California agencies' having to pay
more and more to be in a business that's become less and less
lucrative. To me, it's like gambling -- paying for the privilege of
being ripped off.