Change of heart


Delta rescinded its $1 surcharge on bookings not made through its Web site. Whether one thinks the surcharge was an idea ahead of its time or from out in left field, poor Delta must've felt terribly rejected when other carriers didn't follow its inscrutable lead. And yet, one has to wonder if its change of heart simply had to do with the airlines' uncharacteristic refusal to conform, or if Delta simply got tired of being asked questions for which it didn't have really good answers -- like "So what's with that surcharge thing?" and "A buck? Huh?"

The entity that oversees California's consumer restitution fund raised the amount that agencies in the state must pay into the fund. Admittedly, the controversial restitution fund is well-intentioned and makes sense on a number of levels. But, ultimately, we're talking about California agencies' having to pay more and more to be in a business that's become less and less lucrative. To me, it's like gambling -- paying for the privilege of being ripped off.


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