Cruel to be kind

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In a positive development for Hawaii's retailers, a state hearings officer declared that by selling Hawaiian Air coupons through its automatic teller machines, the Bank of Hawaii was acting as a travel agent. Explaining the ruling, the officer essentially said that in the course of a sales transaction, an ATM and a travel agent perform the same function. To reiterate, this is good news for the trade, but how do you agents like being told that there's no difference between you and hunk of metal with some buttons, a slot and a screen?

How is Hurricane Mitch like the commission caps? It comes on strong, scaring everyone into thinking there's going to be a major, devastating impact, but it just ends up lingering around, making everyone tense and miserable.

The Friday Haiku
Agents, computers:
Old friends who go different ways
Can find common ground

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