Continental sued Delta over a baggage-sizing apparatus the latter
installed at a San Diego airport security checkpoint. Continental
didn't want its passengers subjected to the bag-size check. In its
defense, Delta said its passengers are happy with the device. I
swear, anyone I know who's every flown on an airplane would
approach that thing like a 19-year-old handing his fake ID over to
the surly bouncer. But if Delta says passengers are happy with it,
hey, who am I to question?
Renaissance Cruises launched an ad campaign that urges consumers
to save by booking direct with the line. This, of course, comes hot
on the heels of their new 10%-on-cruise-only commission policy.
Again, Renaissance, I can't emphasize this strongly enough: If you
keep this kind of stuff up, agents might get the impression that
maybe you don't like them anymore or something.
Those four travel agency owners in Spokane that consolidated
their businesses illustrate an interesting point: Maybe a union
isn't needed to get retailers to unite. Maybe survivalist instincts
alone will do the job.