Continental sued Delta over a baggage-sizing apparatus the latter installed at a San Diego airport security checkpoint. Continental didn't want its passengers subjected to the bag-size check. In its defense, Delta said its passengers are happy with the device. I swear, anyone I know who's every flown on an airplane would approach that thing like a 19-year-old handing his fake ID over to the surly bouncer. But if Delta says passengers are happy with it, hey, who am I to question?

Renaissance Cruises launched an ad campaign that urges consumers to save by booking direct with the line. This, of course, comes hot on the heels of their new 10%-on-cruise-only commission policy. Again, Renaissance, I can't emphasize this strongly enough: If you keep this kind of stuff up, agents might get the impression that maybe you don't like them anymore or something.

Those four travel agency owners in Spokane that consolidated their businesses illustrate an interesting point: Maybe a union isn't needed to get retailers to unite. Maybe survivalist instincts alone will do the job.


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