Ghost town

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I often think to myself, as the ASTA congress approaches, "Wow, all those agents getting out of the office to go to a conference -- I hope nobody has to travel during those five days."

The General Services Administration suggested introducing fee-based pricing and a multiple-vendor system for travel firms in the federal civilian market. You know, just when you think nobody will give you a break, you can always count on the federal government to provide that spirit-lifting ray of sunshine.

Charles Schwab & Co.'s corporate travel manager, while praising aspects of automated expense reporting, cautioned against expecting major cost savings from it. Although it flies in the face of conventional wisdom, maybe people still are more cost-efficient than computers.

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