The business of managing business travel seems to be riding another wave of consolidation, involving WorldTravel BTI, its Dutch parent BCD, plus TUI, TQ3 and the Synergi network, which is being rebranded as TTC -- all of which, in an imperfect world, could give rise to something like this:

"Welcome to our global travel management services hotline. This line is reserved for our business travel clients who are on the road coping with flight delays or cancellations, itinerary changes or problems with hotel reservations, car rental arrangements, airport transfers, visa or passport requirements; or other en route emergencies requiring our immediate attention.

If you are calling regarding travel arrangements booked by a travel management company previously affiliated with the Synergi travel network, press 1 or say the words TTC or Synergi, being careful to pronounce the accent on the last syllable.

If you are calling regarding travel arrangements booked by a travel management company affiliated with BTI/WorldTravel Partners, press 2 or say the words BTI.

If you are calling regarding travel arrangements booked by a travel management company previously affiliated with TUI or TQ3, press 3 or say the words TUI. Do not say the words TQ3 if todays date is July 1 or later unless you booked your travel within the U.S.

If you are calling regarding travel arrangements booked by a travel management company previously affiliated with Hogg Robinson other than BCD or BTI, press 4 or say the word Hogg.

If you are calling regarding travel arrangements booked by a travel management company previously affiliated with Hogg Robinson, including BCD or BTI, but not TTC, press 5, then 1, and say the word synergy, but be sure to clearly pronounce the accent on the first syllable. 

If you believe you have reached this recording in error, press 0, repeatedly.

To contact News & Opinion editor Bill Poling, send e-mail to [email protected].

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