Steal from the poor

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Two ticket-stock thieves were apprehended New Year's Eve following a rash of agency robberies in California. The notion of robbers targeting travel agencies is about the saddest thing I've ever contemplated. With all the blows the trade has sustained in recent years -- commission reductions, Internet competition -- robbing an agency is like seeing a guy get hit by a car and then running over to pick his pocket.

The sister company of Priceline.com is working on patenting its Flexticket concept, under which passengers purchase an air ticket at a presumably deep discount and let the airline pick the flight. Personally, I wouldn't be comfortable letting an airline decide what pants I should wear let alone what flight I should take, but maybe there's a lot of folks more Flex-ible than me.

The Friday Haiku:
Snowed-in Chicago:
Buried, beyond your control
Agents know your pain

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