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The Airlines Reporting Corp. announced that it will release a training video next month to help agents prepare for the Certified ARC Specialist test. Wouldn't it be funny if shipments of ARC videos were accidentally swapped with, say, crates of Jackie Chan movies? How many agents do you think would start worrying that the specialist test might be more strenuous than they'd thought?

Nine out of 10 ASTA agents said clients will spend at least as much money on travel in 1999 as they did last year, a survey found. What's not been widely reported, however, is that all nine added, "Fat lot o' good it'll do us."

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