In the news business, like most legal professions, some days are
more exciting than others. The day Marriott decided to dress up a
commission cut in a prom dress and hope the agent community would
come to the dance, well, that was one of the more interesting days.
It was clear from the moment this story broke that it would have
major ramifications throughout the industry. For journalists,
that's stimulating, gets the juices flowing. But once you settle
down and look at the story for what it is, excitement sometimes
gives way to a more complex set of emotions.
The quote that got me where I live actually came from an agent
who supports Marriott's position. Kathy Lazor of Clifton,
N.J.-based Just Travel said, "At least they're giving me the
opportunity to keep my 10% commission, which is more than other
suppliers have done."
That kind of resignation is more telling than all the
Marriott-bashing combined. It suggests that agents have accepted
the idea that they're going to get mugged every time they turn the
corner, and that the most that they can hope for is to get out
alive. Kind of sad, don't you think?