The same boat

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The Interactive Travel Services Association, a group of Web-based travel retailers, accused the airlines of paying on-line agencies less commission than other agencies in order to steer consumers to airlines' Web sites. Hear that, traditional agencies? So do you still feel threatened by your cyber-colleagues?

An Iowa-based start-up called AccessAir is promising that when it begins service, it will offer a simplified fare structure and 10% agent pay with no caps. It's so cute the way these young kids start off, all pie-eyed, brimming with idealism. It's so sad when, inevitably, peer pressure and market realities squash their youthful dreams like a little bug.

The Friday Haiku:
Delta's lesson learned:
That one-dollar surcharge was
Worth every penny

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