Travel Weekly's Home-based Agent E-letter: Nov. 12, 2007

ASTA launched a series of "virtual" educational seminars designed to help agencies improve customer service skills and implement innovative management procedures. The Internet-based, interactive seminar series is produced in cooperation with KRM Virtual Seminars and draws on "experienced business strategists and entrepreneurs who will draw on their own experiences and share sure-fire tips for success," ASTA said. An upcoming seminar, called Authenticity: What Customers Really Want, is slated for Dec. 6 at 11 a.m. (EST). "Travel agents and suppliers who participate in these types of seminars will see both immediate and long-term results," said Cheryl Hudak, ASTA president and CEO. The cost of registration varies for each seminar, although there is no limit to how many individuals can participate. Additional information is available by calling (703) 739-6872.

NINE HOME-BASED RETAILERS affiliated with Travel Counsellors LLC completed their certified travel counselor tests. Travel Counsellors is based in the U.K. and has agents in several countries. The firm paid for the training, a 12-session, online study group facilitated by travel industry trainer Dawn Comito. Agents who completed the certification are Lisa Williams, Diane Hutchins, Rhonda Roberts, Jeanie Leonard, Evette Dorham, Maria Coesens, Jean Small, Lenore Small and Colette Manauis. "Today's home-based agent marketplace is in need of professionalism now more than ever. Consumers are putting their trust in us and we need to be sure that our agents have all the best business tools and strategies at their fingertips," said Peter Rasmussen, general manager of Travel Counsellors.

AGENTS who register by Dec. 31 for the Vacation.com 10th International Conference & Trade Show at Caesars Palace in Las Vegas will be eligible to win a three-night, air-inclusive Las Vegas getaway for two. The agent must be a certified Las Vegas specialist by the time of the conference in order to qualify to win. The prize is valid for travel through Dec. 31, 2008, based on availability. Learn more and register online at www.AgentNet.com.

DATEBOOK: The OSSN Arkansas Chapter will meet on Nov. 15 at 7 p.m. for a dinner seminar with Funjet Vacations. The chapter will welcome OSSN agents, as well as non-members, at the Western Sizzlin' Steakhouse in Benton. The meeting fee is $5 for non-members (waived if the agents join OSSN at the meeting) plus the cost of the meal. Agents must RSVP via e-mail to [email protected] or by phone at (870) 941-6416).

FAM OF THE WEEK

Italy

Trip: Visits Como, Florence, Rome and Venice via train travel.

Departures: Saturdays from Los Angeles or New York to Rome via British Airways.

Length: Seven nights.

Sponsor: Tours Specialists, Palm Harbor, Fla.

Cost: $1,700 per person, double, from New York or $1,950 from Los Angeles. Includes air, hotel, daily breakfast, transfers and sightseeing.

Noteworthy: Single supplements can be arranged. Companions are eligible for $100 additional. Air from other gateways is available. Taxes are not included.

Contact: (800) 223-7552 or (727) 784-8588; fax: (727) 784-7520; e-mail: [email protected].

Home-Based Agent Editor: Donna Tunney

Phone: (508) 221-3674

[email protected]

For promotional opportunities in the E-letters, contact [email protected].

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