AmEx measures likes and dislikes of biz travelers

Who knew that Nordic business travelers feel most fervently about climate control in hotel rooms and that U.K. and French road warriors are the most adamant about taking family members on business trips?

These tidbits and others emerged from the American Express Business Travel Loves and Hates 2007 survey.

The survey traced corporate travelers' pet peeves and favorite things about business travel.

Seventy percent of French and 67% of German business travelers were the most "aggrieved by having an uncomfortable bed," the survey found.

The top five hotel turn-offs for business travelers were dirty bedrooms (66%), uncomfortable beds and bad odors (both 63%), faulty air-conditioning or heating (52%) and lack of an Internet connection in the room (48%).

Sixty-three percent said they considered it of prime importance that they be able to change their travel plans by telephone 24/7, and 58% saw value in the ability to do so online.

Regarding the perks of business travel, almost a third of survey respondents rated the ability to add a leisure component to their trips as a plus. French respondents (44%) were especially enthusiastic about adding some leisure travel, the survey said.

The survey found that business travel is nothing to brag about: Only 14% said that the status of business trips is important.

"This suggests that for the most part, the notion of business travel being a luxury or the preserve of the elite is outdated," according to the survey. "Casually mentioning to colleagues that you will be in Tokyo and Bangalore this week and then in Milan next week perhaps does not carry the cachet it once did."


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