Inconsistency, long lines concern biz travelers most

Inconsistency among airports and long lines were among the chief concerns cited about passenger-screening practices in a recent online poll of business travelers and travel managers conduced by the Business Travel Coalition (BTC).

Varying practices from airport to airport was the top concern (38%), barely edging out long lines (37%). In almost a footnote, removing shoes (9.6%) was the third most-cited peeve in the survey.

Of the participants in the poll, sponsored by biometric fast-pass vendor Verified Identity Pass, 66% identified themselves as business travelers, 13% as travel managers, and 21% said they completed the survey in both roles. The survey of 651 respondents was conducted May 6 to May 31.

Slightly more than 77% of business travelers and just more than 60% of corporate travel managers said they would support or strongly support a registered-traveler program.

Their endorsement of a registered-traveler program came with caveats, according to the BTC.

These travel managers and individual travelers are supportive insofar as the cost of membership is affordable, a program delivers on promised benefits and the use of, access to and protections of travelers data meet the highest standards, the BTC said.

The Transportation Security Administration (TSA) is conducting a pilot registered traveler program at five airports that runs through September.

The BTC plans to provide the survey results to the TSA.

To contact the reporter who wrote this article, send e-mail to [email protected].

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