NEW YORK -- U.S.-flag cruise operator American Classic Voyages
opened a call center in Fort Lauderdale, Fla., to handle
reservations and passenger services for its four brands: American
Hawaii Cruises, Delta Queen Coastal Voyages, Delta Queen Steamboat
Co. and United States Lines.
The interim facility was opened to "upgrade the passenger
services infrastructure and enhance customer service" in
preparation for the company's move to a new facility in Sunrise,
The company's previous call center was located in New Orleans;
the transition of the remaining New Orleans staff will be completed
by September, said ACV officials.