newly named vice president of trade sales and marketing at Carnival Cruise
Line, said travel agents first and foremost want open lines of communication
“I think we had a
really great start with that in Carnival Conversations," Perez said in an
interview with Travel Weekly. “I think they want us to understand what
challenges they have and make changes where we can so we’re easier to do
From 2011 to
2014, Perez lived in the United Kingdom as managing director of the line’s
business there. He returned to the U.S. last year as vice president of new
markets and new product marketing, helping to promote innovations such as the
Carnival Live concert series and the Carnival Journeys itineraries.
“I have a lot of
learning to do because I think things have changed a lot in the U.S. as far as
the trade is concerned,” Perez said when asked about what he would like to see
from travel agents.
As part of his
new job, Perez will remain head of commercial operations for Carnival’s U.K.
Asked about suppliers soliciting customers of travel
agents, Perez said it was an issue he faced when he ran Carnival's
call centers as vice president of reservations.
“It was always my policy — I know people challenge it sometimes, mistakes
happen sometimes — but it was always my policy that if somebody knowingly tried
to take business away from a travel agent that that was the end of their career
“I’m not going to lie to you and say it never happened, because it did
happen, and the times it happened and we knew it really happened we would take
care of the situation,” he said.
Perez said he wanted the sales job because he enjoyed
that part of his role in the U.K.
"I really like the connection and the relationships I was able to
build in the U.K. Over the years I’ve met a lot of the really important
players here in the U.S., and have working relationships and am even Facebook
friends with some of the key partners here at Carnival, so it seemed like a
really interesting opportunity."