By Fran Golden
BOSTON -- Richard Fain, chairman of Royal Caribbean Cruise Ltd.,
said the latest reduction in agency commissions is further evidence
of why retailers need to focus more on selling leisure products
like cruises. At a news conference here, Fain predicted agents will
do just that.
"From a cruise line point of view, I think I couldn't have had
much better news," Fain told reporters aboard the U.S. inaugural
cruise of the Enchantment of the Seas. Fain said agencies have "a
much better assurance of the continued support of the cruise lines"
than airlines, because agencies are "so critical" to the selling of
the cruise product.
"I think we have been consistently, both as an industry and a
company, the most stalwart partner of travel agencies," Fain said.
And he said the move by United should "re-demonstrate to the agent
community" how much more profitable selling cruises can be.