MIAMI -- On Dec. 9, Royal Caribbean Cruises launched Insight, an
online tool that allows agents to track their bookings with Royal
Caribbean International and Celebrity Cruises and flags potential
booking problems before they impact clients.
In addition to keeping track of bookings, Insight can monitor
the status of commission payments, flag restaurant seating
inconsistencies across reservations and track document status via a
direct link to UPS, among other things.
Insight is free to travel agencies that are registered with CruisingPower.com, Royal Caribbean's agent Web
Bill Martin, Royal Caribbean's associate vice president of
customer and decision support, said Insight was beta tested with
some 400 agents.
In a statement, Dave Lucas, president of Cruise411, which tested
the technology, said Insight "enabled us to eliminate calls and
reduce time spent managing each transaction, all of which increase
the margin per RCCL booking."
To contact reporter Jorge Sidron, send e-mail to [email protected].