MIAMI -- Royal Caribbean Cruises, parent company of Royal Caribbean
International and Celebrity Cruises, enhanced its Insight agent
software to make it easier to access information, check expiration
dates for reservations, use information off line and manage tour
bookings for both lines.
Using a new search function, agents can sort bookings by
expiration date, helping to catch bookings that are about to
expire. Another new function enables agents to export information
from Insight to Excel, enabling them to work off line. The system
also offers a new feature that allows agents to check information
about group bookings.
Meanwhile, Royal Caribbean International and Celebrity Cruises
are waiving the fees previously charged for customers traveling
from gateways from which the cruise operators do not offer air.
Under the previous arrangement, customers traveling from a
gateway not offered by the cruise lines had to either pay an
administrative fee to have custom air booked or had to book their
own air separately.
The administrative fee for custom air is still applicable to
customers flying out of gateways from which Royal Caribbean does
To contact reporter David Cogswell, send e-mail to [email protected].