Royal Caribbean International has partnered with an Internet
service platform provider that will allow it to offer unlimited Internet access
fleet-wide for a daily rate.
The provider, Portland, Ore,-based OS Wireless, is known for
running guest computer access in the hotel industry.
OS Wireless said it had completed an installation of its
platform on 22 Royal Caribbean ships by the end of 2014. The system, called ElevenOS, is used to
manage all aspects of service including custom-branded portal pages, guest
authentication, billing and advanced reporting, OS said.
"ElevenOS provides us the power and flexibility that we
need in order to revolutionize Internet communications at sea for Royal
Caribbean International guests,” commented Bill Martin, vice president and
chief information officer for Royal Caribbean Cruises Ltd.
Royal Caribbean said day-rate pricing will vary by ship
but is expected to be in the $10 to $15 range.
OS Wireless said ElevenOS also enables Royal Caribbean to
offer tiered bandwidth options, so users can choose the level of service that
meets their needs and budget.
The most common cruise pricing plan for internet service is
a per-minute usage fee, with discounts for pre-purchased bundles of minutes.
Another plan meters service by data usage.
OS Wireless said nearly 2,000 hotels, convention centers,
and ships worldwide use ElevenOS to manage guest Internet access, with about 60
hotels and other venues added each month. Royal Caribbean is its first cruise
client, OS Wireless said.
It said some of the advanced functionality ElevenOS has
adapted for Royal Caribbean’s special requirements include extensive
integration with property management and loyalty systems, customized portal
pages in multiple languages, and dynamic time zones to support onboard time