Check-in service eases hassles

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LAS VEGAS -- The post-conference hassle of getting to the airport has gotten easier.

Certified Airline Passenger Services (CAPS) installed check-in technology at eight hotels here.

Using a system purchased from Unisys Airport Passenger Processing System, CAPS representatives stationed at the hotels check baggage and provide seat assignments and boarding passes to airline passengers, enabling them to avoid check-in lines at the airport.

The initial Arinc Multi-User System Environment check-in system, installed here last November, was upgraded this summer.

"The check-in system is ideal for people attending conventions," said Eileen Angelucci, project manager for Unisys.

"They can check in with the airline from two to 24 hours before a flight leaves and not have to worry about their bags."

In addition to the advantage of giving visitors more time to enjoy Las Vegas, the baggage tracking system adds a level of security, Angelucci said.

CAPS employees receive the same training as airline customer-service representatives, said Martin Moore, CAPS vice president for marketing and business development, and are able to connect to multiple airlines' host systems simultaneously.

Participating Las Vegas hotels are Bally's Las Vegas, Paris-Las Vegas, the Flamingo Hilton, Las Vegas Hilton, Imperial Palace Hotel & Casino, Luxor, Mandalay Bay and the Sahara Hotel & Casino.

CAPS contracted with America West, Continental, Delta, Southwest and Sun Country airlines to provide the off-airport check-in services here.

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