The International Spa Association (ISPA),
which calls itself "the leading professional organization of the
spa industry," has recalled its 2007 Global Consumer Studies,
citing "a number of statistical and analytical errors associated
with the research."
The ISPA declined
to name the firm that conducted the research but said it had not
used the firm previously.
The ISPA's research
is frequently used by media and other researchers in analyzing the
studies include the ISPA 2007 Global Consumer Report, the ISPA
Asia-Pacific Consumer Report and the Spa & Institut Beyond
Beauty Paris 2007 European Consumer Report, done in partnership
with ITEC France, a trade show organizer.
Copies of the
Asia-Pacific and Europe reports, and portions of the Global
Consumer Report had already been released. Among the data being
recalled are: number of active spa-goers worldwide, primary reasons
for visiting spas worldwide and most popular spa treatments
In a statement
announcing the recall, Lynne Walker McNees, the ISPA's president,
said, "Our members and the media trust ISPA and the quality
research we deliver. This cannot be compromised.
"That's why we have
terminated our relationship with the research firm and are issuing
this recall in conjunction with our sincere regret for the errors
The recall includes
copies of the reports and/or speeches, PowerPoint presentations and
press releases that included information from the
McNees added that
the ISPA intends to immediately being working on "a more
comprehensive Global Report."
The recall does not
include the 2007 ISPA Spa Industry Study, which will be released at
the ISPA's annual conference this month at the Gaylord Palms Resort
in Kissimmee, Fla.
"We have the utmost
confidence in our previous research, which was conducted by
different firms, and stand by it," said McNees.
According to the
ISPA, the association has registered more than 3,000 members in 75
contact reporter Harvey Chipkin, send e-mail to [email protected].