ANAHEIM, Calif. -- Planes, trains and automobiles. When independent
travelers think about traversing Europe, those three options seem
the obvious transit candidates.
What many clients rarely consider -- and some agents don't
bother to mention, given FITers' aversion to escorted motorcoach
tours -- is crossing the Continent by bus.
But Busabout here, which operates Europe's only hop-on, hop-off
bus system for independent, mainly young, international travelers,
has worked for six years to change all that.
"As more and more people in the trade learn Busabout is out
there as an alternative for their clients, we're seeing more
independent agents and larger consortia looking at selling our
product," said Scott Khile, Busabout's director of sales and
marketing for the U.S. and Latin America.
Busabout drove 15,000 peak-season travelers -- mainly
Australians and New Zealanders -- across Europe in 2002, but only
1,000 of those clients hailed from the U.S., a market the company
has operated in for only the past five years.
"We haven't cultivated the American market yet or gotten the
exposure that will produce the numbers I know we can get out of the
U.S.," said Khile.
Reaching out even more to agents may help; up to 80% of the
company's U.S. sales already originate in travel agencies, he
noted, mainly via student outlets such as STA Travel and Travel
"We love Busabout and our clients love Busabout," said Shari
Chrissis, an office manager at STA Travel in Eugene, Ore., who said
the company now accounts for a growing third of her travel pass
"The first year, we sent test cases over to get clients to try
Busabout, and they actually ended up refunding their rail passes
and extending their bus passes," added Chrissis.
What's it all about?
Busabout -- owned by TravCorp, which also counts Contiki
Holidays, Insight Vacations and Trafalgar Tours among its holdings
-- markets two commissionable discount passes good for travel to
the 50 destinations in Europe served by the company's fleet of
Both its Flexipass and Consecutive Pass, commissionable to
agents at 10%, enable clients to get on and off its buses at will
at designated stops in Austria, Belgium, the Czech Republic,
France, Germany, mainland Italy, London, the Netherlands, Portugal,
mainland Spain and Switzerland, as well as on public transit
networks in Great Britain and Ireland.
In addition, the company markets add-on coach and boat trips to
Corsica; Croatia; Greece; Hungary; Ibiza, Spain; Morocco; Sicily,
Italy; and Turkey, and offers online accommodations booking at
www.busabout.com and www.mybusabout.com.
Each network destination is serviced every other day during
Busabout's operating season, from April 1 to Oct. 31.
Pick-up and drop-off points usually are city-center hotels or
hostels, which eases accommodations procurement, and buses stop for
service breaks every two to three hours.
Busabout's Flexipass lets clients choose the number of travel
days, from seven days in a month to 24 days in five months or a
Meanwhile, the Consecutive Pass offers unlimited hop-on and -off
travel for periods of two weeks to a full season.
Prices start at $309 per person for either a seven-day/one-month
Flexipass or a two-week Consecutive Pass.
Youth, long in the tooth
As bargain-hunting backpackers make up a good part of Busabout's
market base, its average client age ranges from 23 to 27, said
Khile, but more and more older travelers are opting for bus
"Because there's no age restriction at the upper end, we do
receive a vast number of older clients who prefer to travel
independently and use us as a transit network," he noted.
One market Busabout's not geared to is family travel; agents
should keep in mind that no one under age 18 is allowed to ride the
To bus or not to bus
Despite increasing interest from agencies and consumers, the
biggest challenge for U.S. growth at Busabout appears to be the
longtime lore and lure of European rail travel among both the young
"The European railpass trip always has been a rite of passage
for Americans, and they don't know there's any other option," said
However, Busabout claims its travel passes cost about 20% less
than comparable rail passes and that its clients don't encounter
surprise charges -- such as seat-reservation and other supplemental
fees -- that often perplex U.S. travelers using unfamiliar European
train systems for the first time.
Busabout also says another plus is that clients on its buses
travel only with other international vacationers.
Another hurdle for Busabout is the stigma attached to bus travel
in the U.S., said Khile.
"People think traveling by coach in Europe will be like a [bus]
trip here," he said. "But our standards make it the difference
between a stay in a [cheap] motel and a Hilton."
Although Busabout marketing targets backpackers, travel via its
coaches hardly seems to qualify as "roughing it." The firm operates
nonsmoking, luxury coaches with cloth reclining seats, air
conditioning, video entertainment and onboard toilets.
In addition, English-speaking company representatives provide
sightseeing, accommodations and service tips for cities in the
"They're not going to conduct a tour session or hold your hand,
but they will tell you where an Internet cafe or a laundry facility
is," said Khile.
For STA Travel's Chrissis, that adds up to client satisfaction.
"We've never had a client come back and complain about the product
or service," she said. "Often with rail they come back and are
whiny; that's never happened once with Busabout."
Online, Britain moves
In its latest drive to grow business, Busabout announced several
new initiatives, including a pre-booking Web site with
personalization functionality and complimentary travel to and from
The new www.mybusabout.com site lets clients book bus seats,
download travel tips, reserve accommodations and keep an online
Busabout also made its London Link service -- roundtrip
transport between Paris and the British capital via bus and English
Channel ferry -- a standard component of passes.
For more information, call Busabout at (800) 664-4046 or visit