LAKE BUENA VISTA, Fla. -- The Walt Disney Travel Co. may offer
their package line through the major CRS systems "within a year or
two," according to Walt Disney Travel Co. officials.
Walt Disney Travel Co. president Randy Garfield pointed out that
Disney packages already are available to agents on line at www.disneytravelagents.com. And Walt Disney World
hotel rooms and park tickets are available on CRS systems, as well
as Disney packages offered by wholesalers.
But making Disney packages available directly on the CRSs poses
a problem because of the breadth of Disney product out there, he
"We have a complicated product," Garfield said. But, he added,
"travel agents are in a unique position as consumers look over the
product. A consumer may need [agent] advice."
Two important markets that Garfield said need greater agent
focus are the "rubber tire" -- the drive market -- and clients who
are looking to travel internationally but now want to stay closer
"[They've] been overlooked for all the years I've been [at
Disney]," he said.