Hawaii: Officials attempt to dispel agents' misconceptions

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EAST RUTHERFORD, N.J. -- When Christine Warner asked the audience of travel agents how many thought "climate" was the No. 1 reason people go to Hawaii, nearly all hands shot up. They were all wrong.

According to the Hawaii Visitors and Convention Bureau's latest Visitor Satisfaction Survey, the answer was sightseeing and scenic beauty. It points up a misconception that the HVCB claims could hinder an agent's ability to identify client preferences and match them with Hawaii products and packages.

The agents responding to Warner's question were attending one of the HVCB's new destination seminars at the Sheraton Meadowlands Hotel here. It was the next-to-last stop on the seminar series' 20-city East Coast circuit. "This is the first wave of this program," said David Preece,

Rosenbluth said he has been meeting with airlines in recent weeks and the "discussions are very different than a couple of years ago." There is a lot of discussion, he said, about "whose space is whose in the market" and predicted that agents and airlines will begin to "compete differently." He declined to elaborate.

Meanwhile, Biztravel.com used the Jupiter conference as the occasion to formally announce that it integrated quality assurance checks in its web application to create a fully automatic ticketing process. "Instead of performing quality assurance processing and writing tickets in batches -- often hours after a traveler assumes they have been purchased -- Biztravel.com is able to write ticket immediately at purchase," the company said.

Biztravel.com said the automatic ticketing process immediately flags errors, such as inconsistent travel dates, and ensures travelers get requested fares before they expire.

Meanwhile, Biztravel.com used the Jupiter conference as the occasion to formally announce that it integrated quality assurance checks in its web application to create a fully automatic ticketing process.

"Instead of performing quality assurance processing and writing tickets in batches -- often hours after a traveler assumes they have been purchased -- Biztravel.com is able to write ticket immediately at purchase," the company said.

Biztravel.com said the automatic ticketing process immediately flags errors, such as inconsistent travel dates, and ensures travelers get requested fares before they expire.

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