NEW YORK -- Responding to customer demand, the 1,700-room Hotel
Pennsylvania launched the Penn 5000 Club, two floors of specially
equipped rooms and services for the hotel's business clientele.
Feedback from corporate customers -- primarily local businesses
-- indicated that they wanted a more efficient hotel experience,
including a speedier check-in and conveniences like high-speed
Internet access and more room to work, according to Jim Flynn,
With that in mind, the hotel set aside 240 rooms on the 11th and
12th floors and installed high-speed Internet access, cordless
speaker phones with voice mail, work areas with a desk and
ergonomic chair, and CD players.
The hotel created a private lounge on the 12th floor, where
guests are offered complimentary breakfast and all-day coffee
service. The lounge features two computers with free Internet
access, a fax machine and copier, a flat-screen TV and newspapers
Guests staying on Club floors use a separate check-in area off
the main lobby, and the hotel has assigned a dedicated manager to
those floors. The budget for the Penn 5000 Club was approximately
"We are primarily a leisure hotel, but we carved out these two
floors because we realized there was market demand that wasn't
being met in the neighborhood," said Flynn.
"Most hotels in the [Penn Plaza] area are leisure-oriented, so
creating this business niche opens up a whole new market for us,"
According to Flynn, the company has signed up more than 100
local accounts since launching the Penn 5000 Club in the spring,
with the typical guest staying two nights, although a few customers
have booked for as long as three weeks.
Rates at the Hotel Pennsylvania run about $129 a night in the
shoulder season, and Penn 5000 Club rooms are priced about $40
In addition to these rooms, the Hotel Pennsylvania features
three ballrooms and more than 90,000 square feet of meetings space
that can accommodate up to 1,000 people.
For information or reservations, call (800) 223-8585 or visit www.penn5000.com.
To contact reporter Jorge Sidron, send e-mail to [email protected].