OpenTable expands service


SAN FRANCISCO -- Making restaurant reservations in Las Vegas just got easier, thanks to OpenTable.

The 3-year-old company, based here, provides a variety of Internet-enabled services to the restaurant industry, including real-time, on-line reservations.

One of the company's first Las Vegas clients was the Venetian Resort-Hotel-Casino, which tapped OpenTable in November to install electronic reservations books (ERBs) at eight of the property's restaurants.

With the ERBs in place, the resort's concierges, consumers, travel agents -- anyone with Internet access -- can make real-time reservations at Canaletto, Lutece, Postrio, Star Canyon, Tsunami, Valentino, Zeffirino or Pinot Brasserie directly through or

Signing the Venetian as a client illustrated to Jeff Edwards, OpenTable's president and chief executive officer, how valuable a market Las Vegas was to the company.

Although Open-Table counts among its clients leading hotel chains and more than 1,100 restaurants -- in cities such as New York, San Francisco, Chicago, Washington, Seattle and Dallas -- Las Vegas, with just the eight restaurants at the Venetian, consistently placed fourth among geographical areas in terms of volume, Edwards said.

"There was tremendous activity in a short period of time," he added.

So when the company announced last month that it was acquiring Restaurant Solutions Group (RSG), formerly known as Rock Systems, Edwards was delighted -- and with good reason.

RSG, a pioneer in operational software solutions for the restaurant industry, dealt with several of the city's large casino resorts, including

Bally's, Paris Las Vegas, Caesars Palace, the Mirage, Treasure Island, Golden Nugget, Bellagio, MGM Grand and Stratosphere.

Now, these former RSG clients will become clients of OpenTable, meaning travel agents and their clients will be able to make real-time reservations at those participating restaurants.

All told, Edwards said, the acquisition brings about 25 Las Vegas establishments into the OpenTable fold.

In the future, he said, the company will be adding some noncasino restaurants to its list of Las Vegas clients.

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