ROSEMONT, Ill. -- A DER policy change most likely to impact
consumers in 2001 is the elimination of the police report
requirement under the Railpass refund protection plan.
The plan, which costs $10 per pass, provides a refund to
consumers in case the pass is lost or stolen.
"We found that requesting a police report in the country from
which a pass was lost or stolen was too cumbersome, said Perry
Bender, director of product development for DER.
The new refund plan provides travelers with a full refund for
the unused days of a pass by allowing them to complete their
journey using point-to-point tickets.
Upon returning to the U.S., travelers should send receipts,
tickets and a brief letter describing the circumstances of the loss
or theft to DER within 30 days.
DER will refund one day's cost of the Railpass for each day a
point-to-point ticket was needed as a replacement or the cost of
the point-to-point tickets, whichever is lower.
A DER spokeswoman noted that in 2000, "the acceptance ratio for
our Railpass Refund Protection Plan was 42.54%.
"The number of customers claiming to have lost or stolen passes
reimbursed by DER was 0.4%."