Railpass refund plan sees change in policy

ROSEMONT, Ill. -- A DER policy change most likely to impact consumers in 2001 is the elimination of the police report requirement under the Railpass refund protection plan.

The plan, which costs $10 per pass, provides a refund to consumers in case the pass is lost or stolen.

"We found that requesting a police report in the country from which a pass was lost or stolen was too cumbersome, said Perry Bender, director of product development for DER.

The new refund plan provides travelers with a full refund for the unused days of a pass by allowing them to complete their journey using point-to-point tickets.

Upon returning to the U.S., travelers should send receipts, tickets and a brief letter describing the circumstances of the loss or theft to DER within 30 days.

DER will refund one day's cost of the Railpass for each day a point-to-point ticket was needed as a replacement or the cost of the point-to-point tickets, whichever is lower.

A DER spokeswoman noted that in 2000, "the acceptance ratio for our Railpass Refund Protection Plan was 42.54%.

"The number of customers claiming to have lost or stolen passes reimbursed by DER was 0.4%."

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