SAN JOSE, Calif. -- SunTrips and sister company Sunquest Holidays
are making changes in Mexico air service designed to improve its
charter programs and address market demand, according to Craig
Milan, SunTrips' president.
SunTrips began operating Mexico charter service with new carrier
Skyservice USA out of Denver on April 30 and San Francisco on May
Sunquest Holidays signed an agreement with Mexicana Airlines for
scheduled flights out of Los Angeles, discontinuing twice-weekly
SunTrips signed a long-term contract with Ryan International
Airlines to operate the Skyservice USA brand for the firm's charter
Allegro Airlines previously had provided charter service for
SunTrips, but the firm decided to change carriers in order to have
more control over the quality of the product, according to
"We want to raise the bar for consumer expectations about
charters," he said. "Customers take charters because of price, and
they should expect a clean airplane, a decent meal, friendly
service and in-flight entertainment.
"We have control from soup to nuts. We're involved in everything
from the hiring of the flight crews to the meals served and the
selection of wines served."
He added that Skyservice USA flights feature customer-oriented
flight attendants and on-board service that includes a choice of
meals served on china; premium wines and a full selection of
beverages; first-run movies, and other in-flight entertainment.
The service is operated aboard A-320 aircraft, and planes are
based in San Francisco and Denver.
Out of San Francisco, Skyservice USA charter flights operate
year-round to Cancun, Cozumel, Los Cabos, Mazatlan and Puerto
Out of Denver, seasonal service is provided to Mazatlan and
year-round service operates to Cancun, Cozumel, Los Cabos and
The flights operate on three, four- and seven-night patterns in
most markets from San Francisco and Denver.
Milan added that SunTrips' 1998 Mexico program was expanded to
include additional meal programs at a number of properties, more
inclusive options and more resort choices in the Riviera Maya.
Sunquest Holidays, opted to switch from charter to scheduled
service out of Los Angeles with Mexicana Airlines.
"We did consumer research and found that the Los Angeles market
wants more flexibility, so we decided it was in our best interest
to enter into an agreement with a scheduled airline," Milan
Sunquest Holidays' clients are offered Mexicana flights from Los
Angeles to Cancun, Cozumel, Los Cabos and Puerto Vallarta.
Phone: (800) 786-8747
Phone (800) 357-2400